Luggage Rx

DEFECTS ONLY.

DEFECTS ONLY.

EVERYTHING FUNCTIONAL IS COVERED, COSMETIC IS NOT. Their website has a section dedicated to shipping your repairs into them directly.

DEFECTS ONLY.

DEPENDS ON STYLE YOU BUY & RANGES FROM DEFECTS ONLY TO ALL FUNCTIONAL ASPECTS EXCEPT COSMETIC REPAIRS WITHIN A CERTAIN TIME FRAME (In the occurrence we have to ship in your luggage directly to Victorinox for warranty repair, you will have to pay the freight in and we have a $10 fee to handle and process the shipment).

DEFECTS ONLY & MUST HAVE RECEIPT FOR WARRANTY WORK TO BE CONSIDERED. OLDER HARTMANN LINES ARE NOW SUBJECT TO A DEFECT ONLY POLICY AND WILL NOT BE COVERED UNDER WARRANTY.

DEFECTS ONLY

Defects only warranty, except for the  Platinum 5 lines through currently Platinum lines which carry a "worry-free" warranty that covers everything functional on the bag for life, cosmetic repairs excluded.

Most part orders will take 2-3 weeks to arrive from the manufacturer. If I don't need to order a part I could have it turned around in a week or less.

We will inform you of any issues with your part order that we are made aware of should they arise. Please understand we normally aren't aware of issues until 2-3 weeks have passed and your part has not arrived.

Manufacturers charge us for parts the same as they would charge you. Keeping stock just isn't possible for wheels and handles. However, I do keep a stock of inline skating wheels and zipper sliders.

Contact your manufacturer directly if you are looking to buy a part, we only perform repairs. In rare circumstances we would consider selling older parts. We can also help guide you if your manufacturer doesn't have parts available.

We cannot track if the wrong part is sent if we do not have the bag present, and some companies charge us for parts up front even for warranty work reimbursing us later. If we never receive the bag for repair we will still have to pay for those parts. Some part orders also require pictures.

No, we are a ship-in only service.

This is now the only way to get your luggage to us. Please see instructions above.

I can email a shipping label to you if you prefer, but would need payment info prior.

If your repair is covered under your manufacturer's warranty, then yes they will pay for your repair and return freight only, you are responsible for shipping your luggage to us.

If your luggage is not repairable, but the repair falls under the manufacturer's warranty, then YES they will replace your luggage with a new piece or issue you a credit for a new piece. To process a replacement, we still have to have the bag here and if you accept a replacement your original bag will be used for parts, discarded, or donated. You cannot have the bag back.

If you do not want your luggage repaired and do not want it back, we can help. We donate bags that are mostly functional regularly to Denver Rescue and multiple other homeless assistance groups. Bags that are not functional are donated to a K-9 unit for dog training. We don't provide any tax forms for your donations, its just to keep bags out of the trash for a while longer.